Mô tả Công việc
Customer service: 45%
– Provide a one-stop service by offering customers the convenience of having multiple needs met at the branch through high-tech and distinguished frontline customer service (15%)
– Comfort walk-in customers and generate leads to build up the customer database (10%)
– Receive and carefully verify customer’s form and attached personal documents (customer’s ID, health declaration…) to make sure that all forms & customer’s personal papers are completed, exactly submitted in line with Company rules and local regulations (10%)
– Handle customer’s enquiry within the job holder’s accountability and ensure the promised turn-around time (10%)
Financial advisory and sales: 45%
– Provide professional financial assistance and/or consultancy to advisory seeker customers (15%)
– Build up and maintain solid relationship and rapport with customers and internal operation staffs to provide good customer service and holistic financial solutions when needed (10%)
– Explore and open up-sales/cross-sales opportunity from existing customers based on their unfilled needs (10%)
– Directly generate sales and contribute to overall branch’s productivity to meet predefined sales target (10%)
Others: 10%
– Assist in organizing events/workshops and operational management of the office (5%)
– Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements (5%)
YÊU CẦU CÔNG VIỆC:
– Education: University graduates, prefer with major in Business Administration/Commerce
– Experience: a minimum 3 years of experience in financial service/banking sector with at least 1 year in customer service or relationship management alike.
– Special skills:
– Financial creditability e.g. financial and general knowledge
– English proficiency (intermediate and above)
– Good communication and inter-personal skills, customer oriented service
– Proficient in basis office software application (Microsoft Office)
– Self-motivated and able to work under pressure
Mọi thắc mắc hay cần trợ giúp, vui lòng liên hệ Ms.Ngân: 0988651391.