[HN] Relationship Manager- Chuyên viên quan hệ khách hàng ưu tiên

Chia sẻ

Mô tả Công việc

Customer service: 45%

– Provide a one-stop service by offering customers the convenience of having multiple needs met at the branch through high-tech and distinguished frontline customer service (15%)

– Comfort walk-in customers and generate leads to build up the customer database (10%)

– Receive and carefully verify customer’s form and attached personal documents (customer’s ID, health declaration…) to make sure that all forms & customer’s personal papers are completed, exactly submitted in line with Company rules and local regulations (10%)

– Handle customer’s enquiry within the job holder’s accountability and ensure the promised turn-around time (10%)

Financial advisory and sales: 45%

– Provide professional financial assistance and/or consultancy to advisory seeker customers (15%)

– Build up and maintain solid relationship and rapport with customers and internal operation staffs to provide good customer service and holistic financial solutions when needed (10%)

– Explore and open up-sales/cross-sales opportunity from existing customers based on their unfilled needs (10%)

– Directly generate sales and contribute to overall branch’s productivity to meet predefined sales target (10%)

Others: 10%

– Assist in organizing events/workshops and operational management of the office (5%)

– Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements (5%)


– Education: University graduates, prefer with major in Business Administration/Commerce

– Experience: a minimum 3 years of experience in financial service/banking sector with at least 1 year in customer service or relationship management alike.
– Special skills:

– Financial creditability e.g. financial and general knowledge

– English proficiency (intermediate and above)

– Good communication and inter-personal skills, customer oriented service

– Proficient in basis office software application (Microsoft Office)

– Self-motivated and able to work under pressure

Mọi thắc mắc hay cần trợ giúp, vui lòng liên hệ Ms.Ngân: 0988651391.


Liên hệ ngay để được Chuyên viên tuyển dụng cao cấp của 360HR tư vấn
Hotline: (+84) 24 7107 9899